Refund policy

Returns and Refunds

This policy applies to purchases from Digital Marketing Products. We sell digitally delivered marketing resources and human-assisted services. No physical shipment or physical return is required.

Requesting a refund

Please contact us through our contact page within 30 days of receiving your digital product or service deliverable. If your order has not been delivered, you may contact us as soon as the promised delivery time has passed. Include your order number, the email address used at checkout, and a description of the issue. Where helpful, include screenshots without passwords or payment details.

Cancellations before delivery or work begins

You may cancel for a full refund if digital content has not been delivered or made available and any associated service work has not started. Contact us promptly, as orders may be fulfilled shortly after purchase.

Digital products

If a digital product is not delivered, cannot be accessed, is defective, or materially differs from its description, please contact us. We will help restore access or provide a corrected replacement. If we cannot resolve the issue within a reasonable time, we will provide an appropriate partial or full refund. Duplicate charges for the same purchase will be refunded after verification.

Once digital content has been delivered or made available, a change of mind alone does not normally qualify for a refund, except where required by applicable law. This does not affect claims concerning faulty or misdescribed content.

Human-assisted and custom services

If work has started and you request cancellation, we will review the work already completed and refund the unused portion of the service fee. We will explain any amount retained for work completed. If a deliverable does not meet the agreed scope, contact us so that we can correct it. If we cannot resolve a material issue within a reasonable time, we will provide an appropriate partial or full refund for the affected service.

Marketing outcomes, advertising approval, sales, and return on advertising spend are not guaranteed. A lack of a particular business result alone does not qualify for a refund when the agreed service has been properly delivered. Advertising spend and charges paid directly to third parties are subject to those providers' policies.

Refund processing

We will review your request and notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds. If you have not received an approved refund after 15 business days, please contact us through our contact page.

Returns and exchanges

Please do not send physical items to us. Digital products do not require return shipping. If the wrong digital product was delivered, contact us for the correct product or an appropriate refund. Access to refunded content or services may be withdrawn, and you must stop using any refunded materials.

Your consumer rights

This policy does not exclude or limit any mandatory consumer rights, including any applicable cancellation rights or remedies for faulty, undelivered, or misdescribed products and services. Where applicable law provides greater protection or a longer claim period, that law applies.